Phone Evaluation

Evaluator Name(Required)
Date(Required)
Time(Required)
:

Did the team member answer the call with all of the following:

A friendly greeting, ex. "Thank you for calling"(Required)
Identified the center, ex. ___________ YMCA(Required)
An offer of help, ex. "How can I help you?"(Required)

Did the team member ask open ended questions to identify your needs/wants in a membership during the call?(Required)
Did the team member ask if you had ever been to their facility?(Required)
Did the team member offer a tour or invite you to come in?(Required)
Did the team member set up a day/time to come in?(Required)
Did the team member collect any of your information?